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How to realise potential

Ikabo is an engagement and ideation platform unlocking ideas to seize new opportunities with
customers and employees.

Our case studies

Unlocking barriers to deliver exceptional CX

Organisations know they need to deliver exceptional Customer Experience but often struggle with knowing how, and our client was no exception.

Change readiness
Engagement
Strategic validation

Driving change through innovation & engagement

Organisations want to engage their staff at a wider scale to engage and generate ideas rather than staff surveys or small-scale brainstorming.

Engagement
Leadership
Cultural change

Industry profiles

 
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Government

Crowdsourcing can support governments to become leaders in innovation.

 
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Higher education

Crowdsourcing can support higher education institutions in delivering enhanced student experiences.

 
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Private sector

Crowdsourcing can amplify your innovation efforts and enable you to remain competitive

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Improve customer experiences that grow your business with Ikabo

Tech giants like Google and Amazon are setting customer expectations high, and other organisations are struggling to evolve and adapt at the same rate. Today, businesses need a more holistic view of the customer and a deeper understanding of their experiences to input into customer journey maps and other CX initiatives.

To improve customer experience, you might pose a challenge that is focussed on:

  • Customer expectations
  • Competitor intelligence
  • Innovators and disruptors
  • Best-in-class customer experience
  • New opportunities
  • Digital enablement
Particularly relevant to:
Leaders
Head of CX
CMO

Validate your strategic direction with Ikabo

Organisations are facing increasingly complex challenges due to unprecedented levels of change and uncertainty. Leaders need to find new ways to stay relevant and competitive, and can’t rely on last year’s playbook. Leaders are looking to the ‘wisdom of the crowd’, opening up discussions and inviting in diverse thinking and expert knowledge aligned to their strategic challenges. They are doing this to help validate and strengthen their thinking – without filtering.

To validate your strategic direction you might pose a challenge that is focussed on:

  • Customers
  • Markets
  • Competitors
  • Business models
  • Products and services
  • New business opportunities
  • Profitability
Particularly relevant to:
Forward-thinking leaders
C-Suite
Head of strategy
Disrupted organisations

Collaborate and co-create at scale with Ikabo

To meet emerging customer expectations, organisations need to develop new ways to create customer value. Organisations that collaborate and co-create with their customers to produce ideas, products and services can generate repeatable customer value, especially when combined with insight from customer data and analytics. Companies can digitally scale their customer-centric innovation and turn it into competitive advantage.

To collaborate and co-create at scale, you might pose a challenge that is focussed on:

  • Customer needs
  • Competitor intelligence
  • Innovators and disruptors
  • New opportunities
  • Digital enablement
Particularly relevant to:
Product managers
Insights
Innovation teams
Head of CX
CMO

Amplify your innovation efforts with Ikabo

Today’s customers are better informed, better connected and more demanding than ever – which probably means your insights and innovation process is under pressure. Organisations will improve the efficiency and effectiveness of their innovation efforts and save resources if they can generate, develop and appraise ideas at scale and reach key stakeholders that operate across dispersed locations.

To amplify your innovation, you might pose a challenge that is focussed on:

  • Customers
  • Markets
  • Competitors
  • Business models
  • Products and services
  • New business opportunities
  • Profitability
Particularly relevant to:
Strategy teams
Innovation teams
Disrupted organisations

Enhance your employee engagement with Ikabo

The future of work is here, with job skillsets being disrupted and workers looking for a better employee experience, while engagement levels remain at an all time low. Through staff participation and their connection to your organisation’s purpose, employees' voices are heard and empowered to collaborate and problem-solve, ultimately create a more agile & adaptable organisation.

To enhance engagement of your employees, you might pose a challenge that is focussed on:

  • Vision and values
  • New ways of working
  • Reward and recognition
  • Customer service
  • Continuous improvement
Particularly relevant to:
Leaders
HR
Org. Development
People & Culture

Cross-industry collaboration to solve wicked problems with Ikabo

Cross-industry innovation is increasingly recognised as fundamental to business improvement in a world defined by rapid change, so the search for solutions to grand challenges has become more complex. Solutions require knowledge and experience in different sectors. To remain sustainably competitive is not achieved in silos or in secret. It's critical that leaders promote open innovation across industries.

To collaborate across industries, you might pose a challenge that is focussed on:

  • Complex sector problems everyone faces
  • Societal and environmental challenges
  • Innovators and Disruptors
  • New business opportunities
  • Profitability
Particularly relevant to:
C-Suite
Head of Innovation
Head of Strategy
Disrupted organisations