“The way you treat your employees is the way they will treat your customers.”
This quote from Sir Richard Branson highlights the key role of creating an amazing employee experience in an increasingly customer-centric marketplace.
In an article for Forbes, author Jacob Morgan describes three key elements of the employee experience:
- Technological environment — these are the tools that people need to do their jobs, which may include physical tools (e.g. computers, mobiles) as well as digital tools (e.g. email, apps).
- Physical environment — refers to the objects that make up the physical space that you can feel with your senses, such as furniture, lighting, and even food.
- Organisational culture — shared values, beliefs, and assumptions that govern how people interact and behave.
To optimise the experience and create a place where people want to work, it’s important to consider what tools your people need to do their job, as well as their physical surroundings.
Here are some quick-fire tips on how to address each of these three areas:
1. Use the right technology to empower your people
Research from IBM suggests that 83% of employees surveyed are willing to share information.
While it’s likely that your organisation uses some sort of communication tool (e.g., HipChat, Lync, Yammer, etc.) to help people talk to each other, this doesn’t adequately address how to connect them to a wider purpose.
A solution such as a crowd-sourcing tool designed to encourage contributions to a targeted business challenge is likely to help drive this sense of purpose.
2. Introduce a natural physical environment to decrease stress and improve productivity
A well-established finding is that indoor plants and other naturalistic elements used to decorate interior spaces can lower blood pressure and facilitate cognitive performance.
We love creating an inviting workplace for ourselves at Ikabo so if you’d like to see some inspiration for decorations, drop by our office.
3. Foster a culture of learning and adaptability to help your people thrive
Although organisational culture is the big daddy of the employee experience, there are some relatively simple things you can do to help people feel more open-minded to rapid change and uncertainty.
For example, crowd-sourcing tools promote the voice of your people, and give them a platform to share and test their initial ideas to a wider audience while inviting constructive feedback.
So, how do you create an amazing experience for your people at work?