Jacinta Hargan shares how Transport for NSW uses technology to deliver better customer outcomes

 

Jacinta Hargan - Director for the Future Transport Technology Program at Transport for NSW (TfNSW) - August 2017

Jacinta discusses how her team manages the responsibility of delivering the transport technology roadmap and the program that will place TfNSW at the forefront of using technology to deliver better customer outcomes. 

A core aspect of this program is a cultural change program to support the organisation to move towards using more innovative techniques including human centred design, agile delivery methods and encouraging greater collaboration with external organisations and across the transport cluster.